Safeguard Service Agreement
Maximum uptime and fast technical support
Do you want to minimize downtime and ensure fast support for your printers? With a Safeguard service agreement from Domino Systems, you gain access to fast technical assistance, onsite visits, and proactive optimizations – all included in one fixed contract.
Technically staffed helpdesk: Our experienced technicians are ready to assist your operators. More than 30% of production stops are caused by simple errors that can quickly be resolved via remote support – helping you resume production faster.
Onsite service with no extra fees: If the issue cannot be resolved over the phone, we send a technician to your site. Labor, travel, and spare parts are included in your agreement – no unexpected costs.
Annual optimization and system check: Once a year, we visit you to review print quality, system stability, and data security. You will receive a written report with recommendations based on the latest knowledge.
Priority call-out: As a Safeguard customer, you benefit from prioritized response time and are guaranteed a technician visit within 24 hours if needed.
You get, among other things:
- Technically staffed helpdesk
- Onsite service including labor and travel
- Spare parts at no extra cost
- Annual optimization report
- Priority call-out
- Live status and log data via Domino Cloud
- Option for backup printe