Service Upgrade Suite
The after-sales service tailored to your needs
Nimax Uganda acts as a Dedicated Service Centre offering coverage nationwide for the brands under its portfolio
The nimax support service is structured to maintain your installed solutions at peak performance over time while reducing both scheduled and unexpected downtime.
We offer a selection of modules to meet diverse requirements, enabling you to forecast both interventions and related costs while enjoying preferential rates. Its flexible structure empowers you to choose the combination that perfectly matches your operational demands.
The nimax Customer Academy provides technical training paths to equip your staff with autonomy for daily maintenance and the ability to communicate effectively with our team of specialists.
Scheduled Assistance
This solution enables you to schedule preventive servicing, secure guaranteed response times, and access a dedicated priority line to the nimax help desk.
Benefits:
- Regular proactive inspections that mitigate the chance of emergency breakdowns.
- Fully adaptable packages created to match each site’s specific operating context.
- Priority Service ensuring the Minimum Time To Restore (MTTR) is kept to zero.
- Fixed service rates maintained for the entire contract validity.
- Help Desk priority line for rapid problem resolution.
Available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
Warranty Extension
This module lets you lengthen the nimax warranty protection by +24 or +48 months with minimal cost.
An accessible and budget-friendly route to benefit from consistent pricing and reduced servicing fees.
Benefits:
- Warranty prolongation by +24 or +48 months beyond statutory coverage.
- No repair expenses at nimax service hubs in Bologna, Milan, Padua, Avellino.
- Priority Service maintaining zero MTTR (Minimum Time To Restore).
Available for:
- Domino Systems
- Loma Systems
- Nemesis Systems
Fullcare3 & Fullcare5
Designed for customers seeking full risk coverage on their marking equipment, this module offers total protection plans of 3 or 5 years for new units.
Benefits include:
- Comprehensive support package.
- Inclusive of parts and labour.
- Zero travel charges.
- One check-up visit included within the first 12 months.
- Discounted training sessions for the entire term.
- Priority Service securing MTTR (Minimum Time To Restore) of zero.
- MyNimax licence included for the plan’s duration.
Available for:
- Inkjet Series A i-Tech – Ax
- Laser D320i – Laser D620i
- TTO Series V
- TIJ Series G i-Tech
- P&A Series M i-Tech
nimax Customer Academy
The nimax Customer Academy delivers extensive training options to:
- pass on technical expertise from specialists to your teams and supervisors
- engage effectively with nimax personnel
- develop collaborative projects with integrated strategies.
Examples of courses offered: “Operation and maintenance of equipment (basic and advanced)”, “Laser safety standards”, “MID compliance”, “Project management”, and more.
Benefits include:
- Cost reduction for maintenance and faster response via nimax support.
- Learning of specific technical and regulatory standards for your technology and sector.
- Tailored content to your operational requirements.
- Flexible delivery solutions.
- Courses can be hosted at your own facility.
- Assistance with training grants, course materials, and participation certificates.
- Experienced trainers qualified both technically and pedagogically.
Available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
Season Check
This module focuses on proactive system checks, anticipating potential faults and ensuring timely interventions through a personalised visit plan.
Benefits include:
- Regular preventive assessments lowering breakdown risks.
- Maintaining systems at top conditions, supporting quality certifications.
- Pre-arranged preventive servicing schedules.
- Fully customised packages built for each customer’s needs and machinery setup.
- Priority booking of technician visits.
- Discounted service rates.
- Access to a discount scheme.
Available for:
- Coding and Marking Systems
- Inspection and Control Systems
- Labelling Systems
