Safeguard Service Agreement

Keep production running with fast, reliable support

nimax safeguard

Do you want to minimize downtime and guarantee quick response for your printing systems? By choosing a Safeguard service agreement from nimax Uganda, you gain instant access to expert support, onsite interventions, and preventive optimization – all included in one predictable plan.

Specialized helpdesk support: Our experienced team is available to assist your operators. More than 30% of stoppages are caused by small problems that can be solved remotely – allowing you to restart production without delays.

Onsite visits with full coverage: If remote troubleshooting isn’t enough, a technician is sent directly to your site. All labor, travel, and spare parts are included in your contract – eliminating unexpected costs.

Comprehensive annual review: Once a year, we carry out an in-depth inspection of system performance, print quality, and data security. You will receive a detailed service report with personalized recommendations based on the latest know-how.

Guaranteed priority response: As a Safeguard client, you receive prioritized assistance with a technician onsite within 24 hours if needed.

Your package includes:

  • Skilled helpdesk with direct expert access
  • Onsite service with labor and travel included
  • Original spare parts covered
  • Annual service and optimization report
  • Priority call-out within 24 hours
  • Live monitoring and log data via Domino Cloud
  • Backup printer availability